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FREQUENTLY ASKED QUESTIONS: 

1. Shopping Online With Us
2. Condition Information
3. Sizing Information
4. Product Information
5. Purchasing 
6. Payment
7. Delivery
8. Returns
9. Online Safety and Security
10. Store
11. Contacting Us
12. International Information
 

 

1. SHOPPING ONLINE WITH US

Do I need to create an account to shop with you?

No.

Simply follow the checkout steps and remember, we keep all of your personal details confidential and do not share them with anyone.

When do you add items to the site?
As often as possible! We are always finding fantastic items we want to share with you.

We try to add items on a daily basis, so please check back regularly.

I have just placed an order. Can I amend it or cancel it?
Email us immediately at vangogosamsterdam@gmail.com

How do I know if what I buy will fit me?
It is very important that you understand the measurements of the items that you are buying from us. We want you to be thrilled with your products and remember - you will need to check the measurement details. We provide you with as much detail as possible to help. We don't refund based on size.

I have seen a product that I loved but it no longer seems to be available. Now what?
Most of our stock on offer is a unique one-off. This is why you need to act quickly before someone else falls in love with it! We add products daily.

There is a problem with something I have purchased.
Please email us at vangogosamsterdam@gmail.com

Has the garment been washed before I receive it?
Yes.

We steam jackets and coats.

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2. CONDITION INFORMATION

There are ratings for the condition of the item. How do you determine those ratings?
The majority of items in our vintage and retro catalogue are used items and subsequently, not all items will be perfect. During our selection process, we examine each item in detail and we tell you exactly what you are buying. Each item is classified into five categories as follows:

Condition: Excellent
Description: Item is in excellent condition, with no holes, stains, or repairs.

Condition: Great
Description: The item appears slightly worn from general wear and could appear slightly faded or with a minor flaw.  which we will let you know about. It is considered very wearable.

Condition: Good
Description: The item appears worn and may have a combination of fading or a minor flaw for instance. Flaws are outlined in the garment description.

Condition: Fair
Description: The item appears worn, and may have visible flaws. It is being offered because the item is highly desirable or it is more than 50 years old. The item is still considered wearable. The fault will be outlined in the garment description.

Unused
Description: Vintage clothing that has never been worn before. Usually these unworn items are complete with the original merchandise tags. These items are also graded for condition.

 

3. SIZING INFORMATION

How do I figure out my size?
Our garment measurements are taken in inches, with the item laid flat.

Check your size by laying flat a garment you already own that fits you well and measure it.  If you save your measurements, you will only have to do this once.

IMPORTANT: Please ensure measurements are correct.  We do not refund on size errors.

 

4. PRODUCT INFORMATION

What fabric/material is this item made of?
We check the manufacturer's label on all items to identify what the product is made from. Some vintage items don't have any labels, and in these cases we try to identify the materials ourselves. In case of leather, suede and fur, we can't always guarantee whether the product is genuine or faux leather or fur.

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5. PAYMENT

What payment methods do you accept online?
We accept Paypal and iDeal.

6. Will I be charged tax?

We take care of Dutch stuff. 

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7. DELIVERY

Can I collect an item in person?

Sorry, no.

Can I send to my Work or School address?
Yes. Your billing address and card details must match, but you can select a separate shipping address, such as your work address. Just remember that once you have submitted your order, we are not able to make any changes to any part of it, including the shipping address you have selected!

Can I change my delivery service?
Once you have submitted your order, we are not able to make any changes to any part of it. If you have made a mistake on the delivery address or need to provide more information please email us at vangogosterdam@gmail.com.

 

When do you ship?
We send an email when your order is dispatched.

 

If you submit your order before 2pm Amsterdam time (Monday-Friday) every effort will be made to have your order dispatched the same day. Orders placed after 2pm will be sent the next working day.

There is a problem with my order
Please email us at vangogosamsterdam@gmail.com

Who will deliver my order?

We use NL Post.

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8. RETURNS

We do not refund on size, so please make sure you have checked your measurements properly. (Just measure a similar item and write down the measurements in your fashionista diary.)

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We ensure all items are accurately described and you are welcome to ask for more images any time.  Just email us.

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Our vintage, designer and interesting clothing is top quality and in excellent condition.  In the unlikely event of a return, items must be in the same condition received by you and unworn.  You pay for return shipping and we don't refund original shippin
 

Please be kind and fair, as we are with you!

 

If your item arrives damaged, please email us at vangogosamsterdam@gmail.com

I’ve been sent the wrong item.
If we have sent you the wrong item, please email us at  vangogosamsterdam@gmail.com

 

9. ONLINE SAFETY AND SECURITY 

Is it safe to use your website?
We use Paypal, credit cards and iDeal.  Information passed between your computer and these companies cannot be read if someone else intercepts it. This technology includes the following features:

Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure

Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server
Data Integrity - this checks the data being transferred to ensure it has not been altered.

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I am having a general problem accessing or buying from your website
Please email us at vangogosamsterdam@gmail.com

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10. STORE

We sell from our love nest in Amsterdam's Nieuwe West.

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11. CONTACTING US

Please contact us at vangogosamsterdam@gmail.com If you want to speak to us, please email your number so we can call you back.  We Whatsapp and can Zoom!

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We are genuine Amsterdam retailers, who previously ran a consignment store in Melbourne for a decade, and a food/homewares business in Amsterdam called Van Gogo's.  We rated 4.9 from nearly five years of GENUINE Google reviews. 

 

We recycle beautiful, one of a kind vintage, designer and interesting pieces to make your wardrobe rock!  Keep in touch, we have plans for the future...

 

12. INTERNATIONAL GENERAL INFORMATION 

We love  international customers.  All of our standard terms cover international orders. For queries about delivery\shipping, please email us at vangogosamsterdam@gmail.com

Thanks for reading and have an Amsterdamn good day!